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Now you can guide an Uber journey by way of WhatsApp. The ride-hailing platform has introduced a partnership with WhatsApp, permitting customers in India to guide an Uber journey by way of WhatsApp. Customers can join with Uber’s official WhatsApp chatbot to guide a journey.
“The combination is a global-first for Uber and it’ll make reserving an Uber journey as simple as sending a WhatsApp message”, the corporate stated in a press release. With this integration, one not must obtain or use the Uber app. All the things from person registration, reserving a journey, and getting a visit receipt might be managed throughout the WhatsApp chat interface.
The service is presently being rolled out on a pilot foundation within the metropolis of Lucknow first. It should finally be expanded to different Indian cities quickly. Additionally, it will likely be out there in English language initially and is predicted to increase to different Indian languages quickly. Moreover, the service is accessible to each new and current customers on Uber.
Methods to guide an Uber journey by way of WhatsApp
Primarily, there are 3 ways by way of which a person can guide a Uber cab by way of WhatsApp. They’ll both ship a message to Uber’s enterprise account quantity or scan a QR code or click on a hyperlink on to open an Uber WhatsApp chat.
As soon as a person chooses both of those three strategies, he/she’s going to then be requested to supply pickup and drop off places. Customers will obtain upfront fare info and the motive force’s anticipated time of arrival.
Riders reserving an Uber by way of WhatsApp will get the identical security options and insurance coverage protections as those that guide journeys by way of the Uber app straight. They are going to be knowledgeable of the title of the motive force and license plate of the motive force on reserving; have the ability to observe the placement of the motive force en path to the pickup level and have the ability to communicate to the motive force anonymously utilizing a masked quantity.
The corporate may even inform the rider about security pointers by way of the WhatsApp chat, together with find out how to attain Uber in case of emergencies (sort assist on-trip). If a person selects the “emergency” possibility whereas on the journey, he/she’s going to obtain an inbound name from Uber’s buyer help crew. Uber riders may even have entry to its security line quantity to name, if wanted, till 30 minutes after the journey ends.
For drivers, there might be no change of their expertise with rides booked by way of WhatsApp.
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