Your HR version of Apple’s Siri- The New Indian Express

Specific Information Service

In the event you liked Siri, chances are you’ll like Leena too. However wait. Siri was your candy assistant. Leena is an HR entity, an autonomous conversational AI (synthetic intelligence) platform that ostensibly helps corporations higher worker expertise. Who loves HR of us anyway? “Leena is the Siri for workers,” says Adit Jain, co-founder and CEO. Over three million staff throughout the globe use Leena AI, he says. 

The corporate obtained a USD 30 million financing in September 2021. Does that imply there’s a want for such platforms? HR must deal with fixing essential problems with staff, say serving to them with commutes or do business from home points, and focus much less on repetitive duties like depart steadiness queries or attendance points. This want to take a look at the larger image made the corporate create the platform.

“Answering worker queries is likely one of the most evident real-life points that Leena AI resolves. Serving to staff work out their depart steadiness, offering them studying materials to grasp firm coverage and mission, sending them to the precise division when they should lodge a grievance of any kind, being a digital information for brand spanking new hires, and being round for any queries they could have, and even reserving a vaccination slot, are a number of the different real-life on a regular basis points Leena AI helps resolve,” says Jain.

Leena can deal with most worker queries and is aware of precisely when to route queries to a human agent. Corporations and organisations reminiscent of P&G, Bayer, Al Jazeera, HDFC Financial institution and Reserve Financial institution of India are a few of their clients. Leena AI is suitable with 100-plus platforms, together with SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Workplace 365, and many others.

With such bots at work, does the HR division need to really feel apprehensive about their future? “With repetitive duties reminiscent of worker documentation and worker question dealing with automated, HR departments will merely must put their thoughts to extra nuanced and human points,” Jain opines. That is the place the true worth addition of HR comes, he feels.

The place does Leena’s AI rating over human intelligence and why? “To start with, neither scores over the opposite, however each can work collectively to create wonders. The one place AI may rating larger than human intelligence is that the previous can stay extra unbiased.  Since machines don’t develop attachments to people, an worker grievance is simply that for AI no matter who the complainant is,” provides Jain.

(Word to self: In a couple of years, examine if Leena has resolved human points reminiscent of sexual harassment and gender bias at workplaces higher than the HR division)